You may access the form at https://helpdesk.oit.cmich.edu/portal. Once you reach the site, you will be asked for your global id and password – these are what you use to log into your computer at work and receive email.

After you log in you will see this screen:

You will want to click on the “Submit a Workorder” button on the left hand side. This will start the creation process.

The next screen you see will be the actual problem submission page. The “Assignment Group” box is not something you need to worry about, it will always be LIBRARY_TECHS and this means the problem will always go directly to Library Systems. The category drop-down box is something you will need to fill out, however. The categories are as follows:

Client Machine-Software: This relates to any software, (program) issue you may be having. If your Office software is not working correctly, if you are getting error messages, etc.

Client Machine-Hardware: This relates to any problems you may be having with hardware, (the parts themselves). If your mouse is not working correctly, or your computer is not powering up correctly this would be the category you should choose.

Departmental System: This would apply to OCLS or ILL for their different systems they use.

Email: Use this if you are having troubles receiving or sending email.

Network: If you are having network connectivity problems, use this category.

Printers: If your printer is not working correctly or you need access to the Toshiba printers and do not have it, use this category.

Other: Any and all other problems not described yet.

Put in your best description in the description box, with as much information as possible. When did the problem happen, what did you do (if anything) that may have caused it, has it happened before, has anyone else had the problem, etc.
Your phone number and best times to reach you are needed last and then hit the “Submit Problem” button. Your problem will be solved by Library Systems as soon as possible.